SERVICES

Production Support Transact

Manage Incident ticket, supportrequest for banks. We have technical and business knowledge of Transact and cando a all in one to fix quickly incident on the platform.

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Production Support Offerings:

1.Managed Production Support (SLA-based)

  • Full production support under adefined SLA
  • Covers defect resolution during business hours and Close of Business (COB)
  • Ensures operational continuitywith KPIs and penalties in place

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2.Adaptive Production Support (Defects + Enhancements)

  • Combines SLA-backed defect resolution with flexible support forenhancements
  • SLA applies to incidents/defects to protect production stability
  • Enhancements are managed througha separate change process (prioritized backlog, agreedtimelines, T&M or fixed scope)
  • Supports both day-to-day stability and continuous system evolution
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Luxat can:
  • Manage incidents, support request, problems, bugs.
  • Follow up ticket with Temenos
  • Provide/Maintain ticketing tool
  • Register KPI
  • Take care of COB and start of day activities
  • Manage incidents, support request, problems, bugs.
Get in touch
LET’S TALK

Tell us what you need support with

Whether you’re exploring a new initiative, facing a specific challenge, or simply want to discuss your current setup, we’re here to help.
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Tell us about your context and goals — we’ll work with you to identify the right way forward.
4.9
Evermind helped us from construction blueprints to digital templates
— Malwina Juice
Founder of FRANCO®
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Service

Our areas of expertise

Legal Reporting Mapping (WKFS)
Mapping and validating regulatory reporting across complex financial frameworks using WKFS.
Accounting
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Supporting financial accounting processes with accurate flows, proper ventilation, and compliant schemes.
Business Analysis & Process Review
Bridging business and IT by analysing processes, documenting requirements, and identifying automation opportunities.
Production Support Transact
Operational support and targeted development on Transact, including APIs, tooling, and accelerators.
Reconciliation
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Restoring data consistency and control across financial and reporting systems.
PSD2 Implementation & Maintenance (NEW)
End-to-end support for PSD2 services, including PIS, AIS, APIs, and ongoing maintenance.
DORA Advisory & Readiness Assessment
Preparing banks for DORA compliance through structured assessments and operational resilience support.
Development Capacity
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Support and business analysis engagements, providing an all-in-one service.
We’ll help you focus where IT matters.

Need clarity in your reporting, reconciliation or core  applications?

Let's talk
Luxat, a distinguished Luxembourg-based IT consulting firm, specializes in a range of services tailored to meet the evolving needs of its clients.
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OUR EXPERTISE
Support a Bank During a Transformation ProjectTesting & Floor WalkingLegal Reporting Mapping (WKFS)AccountingProcess Review TransactPSD2 Implementation & MaintenanceReconciliationProduction Support TransactDORA Advisory & Readiness AssessmentDevelopment Capacity
Luxat is a Luxembourg-based IT consulting firm specialising in legal reporting, accounting, and decision-making support.We help financial institutions align technology with regulation — delivering clarity, accuracy, and trusted results.Registered address: 7 Rue George C. Marshall, L-2181 Luxembourg.© 2026 Luxat S.A. All rights reserved.